Executive Leadership
Business operations, strategy and HR across multiple divisions of the CAQA Groups.
Melbourne · Australia & International
Three decades of quality leadership in Australian VET.
Group Managing Director of the CAQA Groups and Career Calling International — a senior vocational education and training executive with more than 30 years of sector leadership across quality, compliance and risk management, in Australia and internationally.
Group Managing Director · CAQA Groups
30+ Years Sector Leadership
VET & RTO Compliance Leader
ISO Auditor
Lean Six Sigma Green Belt
Trainer & Assessor
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0Years of sector leadership
0Qualifications & certificates
0ISO & management standards
0Sector organisations served
30+Years of impact
Professional Summary
Compliance that is practical, meaningful and connected to quality.
Michelle Newman is a senior vocational education and training executive and Group Managing Director of the CAQA Groups and Career Calling International, with more than 30 years of sector leadership across Australia and internationally. She leads business operations, consultants and resource instructional designers across the group.
She is passionate about supporting RTOs through high-quality resources, compliance support, professional development, validation, AI training and practical solutions that help providers operate with confidence — underpinned by deep knowledge of ASQA, AQTF and Skills Victoria compliance environments.
Core Expertise
Leadership across the whole provider lifecycle.
The disciplines behind three decades of practical, defensible VET practice.
RTO Compliance & QA
ASQA, AQTF and Skills Victoria audit readiness, quality assurance and continuous improvement.
Risk Management
Risk frameworks and ISO 31000-trained practice, from provider systems to group operations.
Training Resource Development
Review, writing and contextualisation of compliant accredited training materials.
Instructional Design
Learning products across multiple training package areas, current with VET requirements.
Validation & Moderation
Validation, moderation and audit-readiness programmes that stand up to scrutiny.
Business Development
Account management, client relationships and revenue outcomes across the sector.
Team Leadership & Training
Coaching consultants, employees and resource developers; trainer and assessor in her own right.
“Compliance should be practical, meaningful, and connected to quality training.The Newman approach
In Practice
Quality leadership, in motion.
From boardroom strategy to audit-floor detail — the day-to-day rhythm of leading business operations, consultants and resource instructional designers across the CAQA Groups.
Inside a working quality practice
Career Highlights
Signature milestones
From Crown Casino's training floor to the leadership of a national group.
2023
Group Managing Director
Appointed to lead the overall management and strategic direction of the CAQA Groups and Career Calling International — operations, HR, consultants and resource instructional designers.
2018
Chief Operations Officer, CAQA
Directed day-to-day operations across the CAQA Groups, leading internal audits, audit readiness and continuous improvement while building lasting client relationships.
1997
Three Decades in the Sector
A career built from hospitality training at Crown Casino through apprenticeships, RTO management and consulting — six sector organisations before CAQA.
RTO
Trainer & Assessor
Serves as trainer and assessor for the Diploma of Leadership and Management at the CAQA RTO, keeping leadership grounded in delivery.
ISO
Eleven Standards Deep
Lead-auditor and systems training across ISO 9001, 14001, 22301, 31000, 45001, 22000, 27001, 20000-1 and 19011 — plus ISO 18404 Lean Six Sigma Green Belt.
AI
Championing What's Next
Champions resource development, validation, professional development and AI training for the VET sector.
Let's collaborate
Operate with confidence.
Compliance advisory, resource strategy and professional development for providers who want quality to be more than a checkbox.